Troubleshooting & help
FAQ
Frequently asked questions about setup and billing.
Connect
Should the Base URL include /v1?
It depends on the client. Claude Code, Anthropic SDK, Cherry Studio, and Gemini CLI append paths and use the root URL. OpenAI SDK, Codex, Cursor, and Cline’s OpenAI Compatible mode use a URL ending in /v1. See the Base URL guide.
Can one key be used for both Claude Code and Codex?
It depends on the bound group. Composite groups support multiple protocols; single-platform groups support only the corresponding protocol. Separate keys per tool make usage easier to track.
Which model name should I enter?
Use the exact, case-sensitive name from the model catalog. An unknown model can return a 404 or model-unavailable error.
The tool still fails after changing its configuration. What should I check?
Verify the configuration path and field names, then fully exit and restart the tool. Existing sessions do not reload settings. If the issue persists, follow the Error codes guide.
What should I do if my key leaks?
Delete the key on the console’s API keys page and create a replacement. Do not share configuration files or import links containing keys.
What should I do about 400 “Anthropic refused this request under its usage policy”?
The request content violates Anthropic’s usage policy and was refused upstream. Do not retry it; repeated violations get your device banned. Keep your usage within the policy. If you have been banned, open a support ticket in the console to request an unban.
Account and billing
How does this differ from using providers directly?
This gateway offers USD payments and a single interface for multiple model providers, with request-level usage and charges in the console. Direct providers have their own regional availability and payment requirements.
How is pricing calculated?
Charges are based on actual token usage. The model catalog lists model rates and official reference prices for comparison before purchase.
Should I choose pay-as-you-go or a subscription?
Choose pay-as-you-go for irregular usage. For frequent daily use, compare subscription plans against your expected usage. You can use both; each plan’s quota rules apply.
Does my balance expire?
Pay-as-you-go balance has no expiry and can be used whenever needed.
Which clients and tools are supported?
Compatible tools support Anthropic or OpenAI protocols and custom Base URLs, including Claude Code, Codex CLI, Cursor, Cline, Cherry Studio, and official SDKs.
Can I use one account on multiple computers?
Yes. Create a separate API key for each device or tool to track usage separately and revoke a compromised key without affecting other devices.
Still need help? Open a support ticket in the console.