Terms of Service

1. Description of the Service

The Service is an AI model aggregation gateway: using a single endpoint and a single API Key, you can call models from multiple providers via Anthropic-, OpenAI- and Gemini-compatible protocols. Requests are forwarded by the gateway to upstream model providers, and responses are returned as-is.

Available models, unit prices, groups and plans are as displayed in real time on the Models page and in the console, and we may adjust them in line with upstream changes.

2. Account Registration and Eligibility

• You must have full civil capacity and provide true and valid registration information.
• Each natural person or organization may register one account. An account may be used only by you or your organization and may not be transferred, rented or sold.
• You are responsible for all activity under your account, including all requests made with your API Keys.

3. API Keys and Account Security

• An API Key is equivalent to a credential for your account balance. Do not commit it to public code repositories, share it with others, or embed it in clients accessible to others.
• We recommend creating a separate Key for each device and each tool, and setting quota caps, rate limits, IP restrictions and expiration dates as needed.
• If you suspect a Key has been leaked, delete it immediately. You bear any usage resulting from a leak, and we are unable to recover it.
• If we detect abnormal usage, a suspected leak or abuse, we may temporarily disable the relevant Key or account and notify you via in-site message or email.

4. Acceptable Use

You may not use the Service to:

• Engage in activities that violate the laws and regulations of the People's Republic of China or of your jurisdiction, or generate content that is illegal, infringing, fraudulent, harassing or harmful to minors.
• Attack, probe or reverse-engineer the systems of the Service, or circumvent billing, rate, quota or other limits.
• Provide third parties with access to the Service through resale, distribution, secondary proxying, public mirrors or similar means without our written permission.
• Abuse redemption codes, referral rewards, refunds or payment processes.
• Violate the usage policies of upstream model providers. If an upstream provider imposes restrictions on us because of your conduct, we reserve the right to seek recourse against you.

If you violate the rules above, we may restrict or terminate your account, and the associated balance will not be refunded.

5. Billing, Balance and Subscriptions

• Pay-as-you-go billing: your balance is charged for each call based on the number of tokens actually consumed, multiplied by the model unit price and the group multiplier. Unit prices are as listed on the Models page; some models have tiered pricing for long contexts or time-of-day multipliers, all of which are indicated on the Models page.
• Pay-as-you-go balance does not expire and remains available until used up. The balance may only be used within the Service and cannot be withdrawn or transferred.
• Subscription plans provide quotas and reset cycles as described in each plan, and must be renewed upon expiry. Subscriptions are never charged automatically.
• Prices and multipliers may change. Balance topped up before a change will continue to be used at the adjusted prices; we will announce significant price changes in advance via in-site announcements.
• Any overcharges caused by system failures on our side will be refunded once verified.

6. Payment

• Payments are processed through third-party channels such as WeChat Pay and Alipay. A payment is deemed successful based on the channel's callback and is usually credited within seconds; if crediting is delayed by more than 10 minutes, please submit a support ticket.
• Payment disputes, chargebacks or reversals may result in your account being temporarily frozen until verification is complete.

7. Refunds

• Consumed usage, subscription periods that have already started, and redemption codes that have been used are non-refundable.
• Unused top-up balance may be refunded upon a support ticket request submitted within 7 days of the top-up; the refund will be returned to the original payment method after deducting payment channel fees. Balance older than 7 days is not eligible for refund, but remains usable and does not expire.
• The remaining balance of an account terminated for violating these Terms will not be refunded.
• If the Service is unavailable for an extended period due to our fault (more than 24 consecutive hours), you may request a pro-rata refund of subscription fees for the affected period.

8. Rate Limits, Fair Use and Service Availability

To ensure overall stability, we may impose limits on concurrency, request frequency and per-Key quotas. Requests exceeding these limits return HTTP status code 429 and are not billed.

We maintain availability through multi-node redundancy, automatic failover and similar measures; however, outages, throttling, model retirements and similar events at upstream model providers are beyond our control. In case of upstream failures, we will switch routes as soon as possible or post an explanation in an in-site announcement.

9. Inputs, Outputs and AI Disclaimer

• You must ensure that the content you send to models is lawful, and you are responsible for the resulting outputs.
• Model outputs may be inaccurate, outdated or biased. You should conduct human review before using them in high-risk scenarios such as legal, medical, financial or safety-related matters.
• We make no warranty as to the accuracy or fitness of model outputs, and are not responsible for decisions you make based on them.

10. Data and Logs

We record metadata for each call (model, token count, cost, time, status and source IP) for billing and display in the console; by default, we do not retain the full content of requests and responses long-term. See the Privacy Policy for details.

11. Suspension and Termination

We may restrict, suspend or terminate your account in the following circumstances:

• Violation of these Terms or upstream usage policies.
• Payment fraud, chargebacks or malicious refund requests.
• Abnormal usage caused by a leaked Key that you fail to address promptly after being notified.
• Requirements of laws, regulations or regulatory authorities.

You may request account deletion at any time via a support ticket. Please handle any remaining balance before deletion; after deletion, your data will be handled in accordance with the Privacy Policy.

12. Changes to the Service

We may add, adjust or discontinue models, features, groups and plans. Significant changes will be announced in advance via in-site announcements. If a model becomes unavailable because it is retired upstream, we will update the Models page accordingly.

13. Intellectual Property

The website, console, documentation and brand of the Service are owned by us or our licensors. You retain rights to the content you input and to model outputs you lawfully obtain, subject to the terms of the upstream model providers.

14. Disclaimer and Limitation of Liability

• The Service is provided "as is". To the maximum extent permitted by law, we make no warranty that the Service will be uninterrupted, error-free or fit for a particular purpose.
• We are not liable for indirect losses, lost profits, loss of data or business interruption.
• In no event shall our total liability to you exceed the amount you actually paid to the Service in the 12 months preceding the event giving rise to the liability.

15. Updates to These Terms

We may revise these Terms from time to time and will indicate the new effective date on this page. Significant changes will be notified via in-site announcement or email. Continued use of the Service after a revision takes effect constitutes acceptance of the revised Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China. Any dispute arising from these Terms shall first be resolved through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent people's court at the defendant's domicile.

17. Contact

Console: after signing in, contact support from the "Help & Support" page.

Our only official domain is keyvia.cc.